policies

shipping

For expected delivery times, please refer to the chart below. For faster and more reliable delivery service, Sassy Secret now uses UPS for all shipments of products to our customers

ups1.png

service

2ND DAY AIR

GROUND

days

3 BUSINESS DAYS

3-10 BUSINESS DAYS

time

BY 8:00PM

BY 8:00PM

Domestic Shipping

For domestic shipping we use UPS only, all orders will require Signature Confirmation upon delivery. UPS will leave a notice if no one is available to sign for the package. Customer is then responsible to make arrangements for pick up if final attempts to deliver have been made. The customer is responsible for signing for their package. Sassy Secret is not responsible if someone other than you signs for your package, or if the package gets lost or stolen. 


P.O.Boxes
When having your order shipped to a P.O.Box you MUST put the POST OFFICE'S physical address in the first address line and the P.O.Box number in the second address line in order to guarantee proper delivery of your order. Please note that if you fail to do this the package will be returned to our office and you will be responsible to pay the shipping cost to ship the package back out. 


APO/FPO 
APO/FPO are shipped by the United States Postal Service (USPS) only, and will also require Signature Confirmation upon delivery.

International Shipping

Star Glam Hair Extensions  uses the United States Postal Service (USPS), UPS, and DHL for international shipments. (Please refer to the chart below). International orders are subject to duties and taxes according to the their country of origin. Star Glam Hair Extensions is not responsible for duties and taxes. The same shipping rules and guidelines apply (See Above).

Delivery Times for International Shipping Options

shipping method

USPS

DHL

estimated delivery

3-10 BUSINESS DAYS

3-10 BUSINESS DAYS

$35

shipping fee

$35

*Important Notice About International Shipping* 

All international customers responsible for the payment of any duties and taxes according to their country of origin.  APO/FPO are shipped by the United States Postal Service (USPS) only.


Risk of Loss: 

Once packages are picked up from our office by the carrier, the risk of loss is passed to the customer. Star Glam Hair  is not liable for any packages that do not get delivered to customer. If requested, we will contact the carrier and assist the customer with finding the package. Star Glam Hair is not liable and will not refund any transaction due to lost or stolen packages.